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First Shift Linguist\Foreign Language Translator- Wentzville MO

Company:
Serco Inc.
(Serco) is the Americas division of Serco Group, plc, one of the world's leading and most admired service companies.
Serco serves Federal, state and local governments, along with the Canadian government and commercial customers.
We help our customers deliver vital services more efficiently, while increasing the satisfaction of their end customers.
Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1.
2 billion and is part of a $7 billion global business that helps transform government and public services around the world.
Serco recognizes that our employees are our most valuable asset.
Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well.
Our employees personally can make a difference.
It is not just a job at Serco; at Serco, we offer career opportunities.
We invite you to become part of our dynamic team.
Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Gender/ Religion/ National Origin/ Disability/ Vets).
Functional Area:
Call Center/Help Desk OperationsDepartment:
With a core customer set that includes Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS), the CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.
They unit delivers document processing, outbound call centers, business process design and software, application verification, and benefits determination and processing.
The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing.
Job Description:
Team Serco is hiring to fill opportunities on our contract supporting the federal government's Affordable Care Act in which health care eligibility and assistance to select state healthcare marketplace programs will be provided.
We have multiple openings for Linguist/ Foreign Language Translators (Spanish) at our CMS facility in Wentzville, MO.
These positions will work Monday-Friday, 6:
15 AM - 2:
45 PM.
We invite you to become a part of our dynamic team!Foreign Language Translators will translate from English to Spanish from a variety of language sources, including but not limited to print and audio.
Translation requires treatment of conventional problems and situations using established translating practices and principles.
Complete knowledge of language must provide translator with a wide range of standard and non-standard terminology and an understanding of dialects and jargon.
Some interpreting will be required.
Must ensure that the final translation communicates the accurate meaning of the original transcribed document and conform as closely as possible to the format of the source document.
Will often report to supervisory translator yet must be able to function independently.
Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions.
Job assignments may require working at client site where working conditions may vary.
Required Skills and
Experience:
High School Diploma or Equivalent is required, in addition to 2 years of experience in a similar position.
Education beyond high school completion may substitute for experience.
MUST:
-This position will provide telephone support- must have prior telephone experience and clear verbal communication.
-Have ability to sit for long periods while communicating over the telephone.
-Be able to use good judgment in dealing with internal and external customers.
-Have ability to perform in a goal driven processing/call center environment.
-Use accepted Standard English grammar in attaining clarity and a faithful rendition of the original source's meaning.
-Possess the ability to make independent determinations concerning accuracy and thoroughness of the translation.
-Be able to work independently, perform as a self-starter and meet critical deadlines.
-Be able to maintain confidential and sensitive information.
-Have ability to communicate effectively both orally and in writing.
-Have knowledge of business terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.
-Be skilled in using personal computer, phone, office equipment (including photocopier), and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
Criminal Background Checks are required.
We provide a safe and drug-free environment for our clients and employees.
Military Veterans and Spouses encouraged to apply.
Employment Type:
Full time

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